Limitly support
Email us at xssmusashi@gmail.com — we usually reply within one business day. Please include your store’s myshopify.com address.
Email supportFrequently asked questions
Can the app ever block my checkout by mistake?
Limits are checked by a Shopify Function on Shopify’s side. The app sets it up so that if the function ever has an error, Shopify still lets customers check out, and the app warns you if that setting is changed. Invalid or incomplete rules can’t be saved in the first place.
Where do customers see the message?
At checkout, always, in their language (38 languages, including English, Spanish, German, French, Portuguese, Japanese and Chinese), or in your own words. Turn on the cart notice in your theme to also show it on the cart page and right after something is added to the cart.
How do I turn on the cart notice?
In the app, press “Turn on in theme”. Your theme editor opens with the “Order limits notice” embed; switch it on and press Save.
How is the order amount calculated?
It’s the cart subtotal after product discounts, before shipping and taxes, in the customer’s currency (your limits are converted automatically).
Does it work with every theme?
Checkout enforcement works with every theme, because it runs in Shopify’s checkout. The cart notice is tested with Dawn, Horizon and vintage themes such as Debut.
A collection rule’s notice didn’t show right after adding to cart.
For products added from a slide-out cart, collection and tag rules show on the cart page and at checkout. Product and order-total rules show immediately.